Effective Date: 14 August 2026

At Clunia & Sons, we take great care to ensure that every silver bullion product is authentic, securely packaged, and delivered in good condition. Because our products are precious-metal items whose value may fluctuate with market prices, returns and refunds are subject to the terms below.

1. Returns

Due to the nature of precious-metal products, all sales are generally final and non-returnable once an order has been confirmed and dispatched.

Returns may be considered only in cases where:

• The product received is incorrect.
• The product is damaged during transit.
• The package appears to have been tampered with.
• The product received has a manufacturing or packaging defect attributable to Clunia & Sons.
  
  

2. Reporting a Problem

If you receive a damaged, incorrect, or tampered shipment, please contact us within 48 hours of delivery.

To help us investigate your request, you may be required to provide:

• Order number
• Photographs or videos of the package
• Photographs of the product received
• A description of the issue
• Any other information reasonably required for verification

For security purposes, customers are strongly advised to record an unboxing video when opening a precious-metal shipment.

3. Refunds

If a return or refund is approved by Clunia & Sons, the refund will be processed after the returned product has been received and inspected.

The refund amount and method will depend on the circumstances of the approved return and the original payment method.

Refund processing times may vary depending on the payment provider or bank.

4. Non-Returnable Situations

Returns or refunds may not be accepted for:

• Change of mind
• Incorrect product selection by the customer
• Failure to provide the correct delivery address
• Normal changes in the market price of silver
• Products that have been opened, altered, damaged, or misused after delivery
• Requests made after the applicable reporting period
• Products where the issue cannot be reasonably verified
  
  

5. Exchange

Exchanges are not guaranteed and will be considered only where the product is found to be incorrect, damaged, defective, or otherwise eligible under this policy.

Any approved exchange will be subject to product availability and verification.

6. Refund for Cancelled Orders

Cancellation requests may be considered only if the order has not yet been processed or dispatched.

Once an order has been processed or dispatched, cancellation may no longer be possible because of the nature of precious-metal products and associated market-price risks.

7. Shipping Costs

Where a return is approved because the product was incorrect, damaged, or defective due to an issue attributable to Clunia & Sons, reasonable return shipping arrangements may be provided after verification.

Where a return is requested for a reason that is not covered by this policy, any applicable shipping costs may be the customer’s responsibility.

8. Inspection and Verification

All returned products, where applicable, may be inspected and verified before a refund or replacement is approved.

Clunia & Sons reserves the right to reject a return where the product does not meet the conditions of this policy or where there is evidence of damage, alteration, misuse, or tampering after delivery.

9. Contact Us

For return or refund requests, please contact:

Clunia & Sons
Phone: +91 98100 61878
Email: info@cluniaandsons.com
Opening Hours: Monday–Sunday, 9:00 AM – 9:00 PM

Please include your order number and relevant photographs/videos when contacting us about a return or refund.

Clunia & Sons — Pure Trust. Pure Silver.