Effective Date: 14 August 2026

At Clunia & Sons, we are committed to delivering your silver bullion products safely, securely, and reliably. This Shipping Policy explains our order processing and delivery procedures.

1. Order Processing

• Orders are processed after successful payment confirmation and verification of order details.
• Orders are generally processed within 2–5 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has been dispatched, tracking details will be provided where available.
  
  

2. Shipping Within India

We currently deliver orders to serviceable locations across India.

• Delivery is made through trusted courier and logistics partners.
• Estimated delivery time is generally 3–10 business days after dispatch.
• Delivery times may vary depending on the destination, courier availability, weather, public holidays, or other unforeseen circumstances.
• Customers must provide a complete and accurate delivery address and contact number.
  
  

3. Secure Packaging

As our products contain precious metals, orders are packaged carefully and securely to help protect them during transportation.

Customers are advised to inspect the package at the time of delivery. If the package appears damaged, opened, or tampered with, please contact us immediately and, where possible, do not accept the shipment.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Any applicable taxes or additional charges will be communicated to the customer where required.

5. Order Tracking

After dispatch, tracking information will be shared through the email address or mobile number provided during checkout, where tracking is available.

6. Delayed Deliveries

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

• Weather conditions
• Natural disasters
• Transportation disruptions
• Courier or logistics issues
• Public holidays
• Incorrect or incomplete address information
• Security or regulatory checks
• Other unforeseen circumstances

We will make reasonable efforts to assist customers in tracking delayed shipments.

7. Incorrect Address

Customers are responsible for ensuring that the delivery address and contact information entered during checkout are correct.

Clunia & Sons will not be responsible for delivery delays or additional shipping costs caused by incorrect or incomplete information provided by the customer.

8. Lost, Damaged, or Tampered Shipments

If your shipment arrives damaged or appears to have been tampered with, please contact us as soon as possible and provide photographs or other relevant information if requested.

If a shipment is reported as lost or damaged during transit, we will coordinate with the relevant delivery partner and investigate the matter.

9. Delivery Verification

Depending on the shipment and courier requirements, delivery may require OTP verification, identification, signature, or confirmation from the recipient.

Please ensure that an authorized person is available to receive the order.

10. Contact Us

For questions regarding shipping, delivery, or your order, please contact:

Clunia & Sons
Phone: +91 98100 61878
Email: info@cluniaandsons.com
Opening Hours: Monday–Sunday, 9:00 AM – 9:00 PM

Clunia & Sons — Pure Trust. Pure Silver.